Return & Exchange Policy

At A&O Cosmetics, we want you to be happy with your purchase. If you need to return or exchange an item, please review our policy below.

Returns & Exchanges

• Returns and exchanges are accepted within 3 days of delivery.
• Products must be unused, unopened, and in their original condition and packaging.
• For hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Return Shipping

• Customers are responsible for the cost of return shipping unless the item received was incorrect or damaged.
• We recommend using a tracked shipping service, as we are not responsible for return packages lost in transit.

Exchanges

If you would like to exchange a product for a different item, please contact us before sending your return.

If the replacement product has:

• a higher value, the customer will be responsible for paying the price difference.
• a lower value, the difference will be refunded to the original payment method or applied as store credit, depending on the customer's preference.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or exchanges, please contact us at:

Email: a.o.cosmetiics@gmail.com

Thank you for choosing A&O Cosmetics!